Resource Management In Developing Countries -Myassignmenthelp.Com

Question: Discuss About The Resource Management In Developing Countries? Answer: Introduction Cascio (2018) stated that management of people within an organization is an important aspect of human resource management. Staffing, employee compensation and benefits provided to them along with designing of the work are also important characteristics of human resource management. Alfes et al. (2013) also depicted that the role of an HR advisor is to assess the recruitment and selection strategies, negotiating terms and conditions, providing advice reacted to employment and HR Information System data and advice on staff development. The HR advisor also evaluates the strategies through which better productivity can be attained for obtaining greater profitability. In this business report, the news story will be described followed by identification of human resource issue in the given case study. The service organization taken in this report is Chicken Treat,' which is a barbecue chicken fast food restaurant and need to expand their business and services 24X7 and fastens their service process. Thus, the identified issues from the news report will be linked with this organization to prepare the report. This report will also comprise of the overall conclusion based on the entire discussion along with the recommendations for improving the raised adversity. Description of News Story This given news report highlighted the concept of job sharing that is the recruitment of two employees on a part-time basis in order to complete the work of a single employee in half payment. In London, the United Kingdom, two leaders Caroline Lucas and Jonathan Bartley worked by utilizing the concept of job sharing and also save much time for performing other roles. This report also highlights the situation of Australia, where it is found that about 70% of the Australian employees liked the job sharing notion (HRM online, 2018). The organization that is taken into consideration in this news report is Gemini3 and the CEO and co-founder also stated that there their company never run out of people, who have the desire to share their job (HRM online, 2018). The problem that is highlighted in this report is job sharing can be applied to all kind of job designation but proper re-designing is required; otherwise, the entire system may fall. It is also found from the report that job sharing can leverage the talent of some employee, who shares their job (HRM online, 2018). The concept of job sharing is mostly preferred by women employees as 640 out of 3200 employees in Gemini3 works part-time and is happy with this new strategy (HRM online, 2018). Another problem that is highlighted through this report is that in job sharing complementary partner may not possess similar working approach. Thus, the communication gap between these pairs can result in poor coordination and may hamper the overall work progression (HRM online, 2018). Lastly, the report also concludes that job sharing is effective when it is shared for higher designation job and is not suitable for the low-end job. Identification of Human Resource Issues Thus, the identified issues are to re-design the job role and communication gap in low-end employees, who intends to opt for sharing job positions. Cascio (2018) stated that in order to overcome the issues, the organization requires immense research in the existing job process and the benefits that can be obtained from job sharing. Re-designing the operational functionalities The model that is applicable in this case is business process re-engineering that comprised of four steps- identify the process, review the processs effectiveness, develop prototype and testing and implementation of the newly developed process (Baden-Fuller Haefliger, 2013). Process identification The current process of Chicken Treat is to fulfill the demand of customers within the restaurant as well as to those people, who have placed a home delivery. Presently, the issue is no to serve the service after a certain distance as employees hired for delivering the order takes more time to reach the customers destination. Even in restaurants, one employee cannot perform well in fulfilling all the customers demands. This raised the adversity of less attainment of profitability. Thus, Gelbmann and Hammerl (2015) stated that for a fast food industry, the re-designing process should be implemented for quality function development and total quality management. Analyzing the exiting process Planing (2015) highlight that this analysis phase should be focused on the customer's requirements, market demands, target performance objectives and current process flow. Chicken Treat thus should emphasize more on the areas, where customer demand for their products is more. Moreover, the survey should be conducted in the new places, so that the concerned organization can target those places and know whether or not there is a demand at night. Designing the prototype Baden-Fuller and Haefliger (2013) depict that there are some important components of the designing phases- re-designing, re-orchestrating and retooling. Planing (2015) also stated that incorporation of automation by utilizing IT is also a part of the design phase. However, in case of Chicken Treat, they should focus on service quality as their operations are related to customers contact 24X7; manage workflow by introducing the concept of job sharing for working day and night time. The company should also use IT for taking orders from customers and tracking the package once it is out for delivery by the recruited staffs at any time of the day. Testing and Implementation Gelbmann and Hammerl (2015) stated that in case of software, an engineer could run the products on a suitable platform to assess whether or not the newly structured software is properly working. However, in case of a service organization like Chicken Treat, it can be tested through training. This training program should assess their performance as not all employees are conformable in sharing the job. This training program is also effective in evaluating the conflict among employees and allows the organization to select the most compatible pairs for job sharing. Improving the communication process The issue highlighted in this aspect is that when two people are doing the same work, improper communication may result in redundant work or not addressing some work altogether. Thus, effective communication should be maintained in order to accomplish the entire operation successfully. Shannon and Weaver communication model McQuail and Windahl (2015) stated that in order to establish a successful communication some aspects need to be focused- sender, encoder, channel to transmit the message and the receiver. This model also highlights that sender sends their messages through a digital device like telephone or recorder in which the message got encoded in binary language so that the machine can understand the language (Shockley-Zalabak, 2014). The message then transferred to the receiver through the decoder, where the sent message is decoded into the original message. However, Baecker (2013) argued that the channel used to transmit the message may have noise present that results in degradation of the original message. In case of Chicken Treat, when two employees, who share the same work, communicate through phone, due to the environment and background noise, the message may get hampers and the receiver might misunderstand the original message. Thus, the organization should use Low Pass Filters for removing the noise through the communication channel. This will allow the organization to establish a smooth communication medium in any time of the day. The sender and the receiver that is the pair of employees for the job sharing should also give feedback so that they can formulate an agreed on a solution to accomplish the entire work together. Conclusion Thus, it can be concluded that there in fast service company like courier services and fast food restaurants, job sharing can improve the productivity of the organization. In this business report, a fast food Australian Restaurant, Chicken Treat is taken into consideration. The organization intends to expand their services to the areas, where people do not get their services. In their outlets also, few full-time employee are not able to attend all the employees during the peak time of the day and at the night time. Thus, this report proposes an idea to incorporate the concept of job sharing where two employee will be recruited for accomplishing the job role of a full time employee in lesser time and greater efficiency. The two issues identified from the given news report is to re-design of the operational functionalities of the existing business process and to establish an effective communication among those pairs, which are associated with a similar job role. The solution suggested for re-designing is to evaluate the existing business process along with the effectiveness of the business outcome. Furthermore, the prototype for business re-modeling is obtained through maintaining service quality, managing workflow and use of IT for the fast accomplishment of the designated task. Moreover, the problem of communication gap can be overcome by developing noise-free communication channel so that the employee pair can share information easily. They should use different communication media to communicate with each other like telephonic conversation and text messages for overcoming the problem of message misunderstanding. Recommendations This meeting should be conducted prior starting of new work that so that each pair of job sharing employees can know the desired work that they have to obtain. This meeting also allows the employees to communicate and share their thoughts with each others formally. Conducting gatherings Meetings are a formal way to make employees work together. However, formal meetings like group dinner, movie outings and office parties allow the employee to develop an effective interpersonal relationship with each other. In this way, they can establish a mutual understanding that can help them to avoid conflict during the working period. Training for utilizing technology In the fast food industry, the organization has to utilize many IT strategies like automated device for taking the online order and tracking the position of the other pair of the shared job. These operations are difficult to perform by employees, who do not have any prior knowledge of using these technologies. Thus, effective training should have to be provided by the officials and experienced experts so that the employee can utilize their assignment job role in lesser time. Offer motivational rewards Every employee follows a different way to motivate themselves. Some employees get motivated from financial rewards; while, some motivated by non-financial rewards. 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